Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My mother has an email account with Yahoo that I deleted…

Customer Question
My mother has an...

My mother has an email account with Yahoo that I deleted because it wouldn’t let her access it. It had a Red Alert account attached so I also deleted it. Now I want to reenter her Yahoo account but I need hel as the questions which she answered for her security are also questions which she says aren’t ones she can answer as the answers aren’t the ones she remembers! Help as she is 86 and I want to help her get her email account. Her email was***@******.***. If you could talk me through this, I would appreciate it. I am her daughter and she is staying with me.

Technician's Assistant: How long have you had this issue with your Yahoo account?

I am not sure as she hasn’t been opening her email. It looks like it may have been going on since December 2016. I noticed it yesterday when I was trying to set up an automatic payment and the company needed her email. That is when I saw this Red Alert file had shown up.

Technician's Assistant: Have you installed any updates recently?

Yes s to IOS UPDATES

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that I have deleted all email accounts on her iPad because I was concerned for ha king and now want to reinstall if you can help me get back in with new password

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 18 minutes by:
10/1/2017
Email technician: Dustin, Email Specialist replied 10 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,276
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 10 months ago

Besides your mothers ipad, had she ever accessed her yahoo account from a mac or a pc?

Ask Your Own Email Question
Customer reply replied 10 months ago
No
Customer reply replied 10 months ago
I don't know how you can connect as her email account has been deleted
Email technician: Dustin, Email Specialist replied 10 months ago

Do you have a PC or a Mac?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My daughter used iPad changed email and password but now no
My daughter used iPad changed email and password ***** now no longer remembers her password ***** now I can't get in … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My daughters account has been disabled due to her age how
my daughters account has been disabled due to her age how can i recover it and grant permission for her to have it. She has had it for a couple years now? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
My daughter google account is not there. Cant get into email
My daughter google account is not there. Cant get into email or messenger. This is an ongoing problem. … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
My wife's gmail will not let her in. Should we use her
My wife's gmail will not let her in. Should we use her device to talk to you. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It aint the e-mail, mty fiancee cant remember her lock
it aint the e-mail, mty fiancee cant remember her lock password ***** her phone, and att hadus do a factory reset, but when she tried to get into it she needs to log into her google account, and she c… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cannot communicate with my daughter on E-mail AT HER YAHOO
I cannot communicate with my daughter on E-mail AT HER YAHOO ADDRESS. Ii can at anonther E-mail address and I can communicate with other yahoo addresses and she can communicate wit other yahoo address… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to recover my aunt's gmail / facebook /
I am trying to recover my aunt's gmail / facebook / whatsapp, but her daughter died in December 2016 and she had all the passwords, recovery questions and her cell number so now we cannot get any of these. her email address is***@******.*** and her cell number is +27###-##-#### My name is René and my email address is***@******.***. Please can you assist. We have tried all the online options but do not know any of the answers. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My mom has some email I need to respond to. She is 86 and of
My mom has some email I need to respond to. She is 86 and of course can't log in to her gmail. My sister set it up and now she has had a stroke... Email … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
The reason I am writing is because I sent emails to a and
The reason I am writing is because I sent emails to a***@******.*** and all the emails have been deleted. I looked in the trash, and in all the places in all my emails outlook account and not there. T… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I received a very suspicious email from a former friend of
I received a very suspicious email from a former friend of mine today. Lately, she has made several attempts to block a project I am working on but she knows nothing about computers or emails except h… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
An ex-boyfriend has hacked my daughters computer and deleted
An ex-boyfriend has hacked my daughters computer and deleted Facebook and emails accts. Can that be fixed?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My daughter has had emails she never sees come to her inbox
My daughter has had emails she never sees come to her inbox according to the tech people and then end up in being either hard deleted or deleted from her trash, so that she never sees the emails for t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I was working on my Aunts TWO computers yesterday. Some of
I was working on my Aunt's TWO computers yesterday. Some of it involved me logging into and out of her ATT/Yahoo email acct. from diff IP address than usual bc it was from my home, not hers. Simultane… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi Chris My 13 year old daughter has a tech problem and
Hi Chris My 13 year old daughter has a tech problem and we wonder if you can help. Her old gmail account has been deleted and is not recoverable. The problem is she has three video's on youtube that s… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
Hi...my mom is having trouble accessing her yahoo account from
Hi...my mom is having trouble accessing her yahoo account from her computer. Yahoo stated that her account was compromised. Well...I probably compromised her account when I was playing her with comput… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was trying to change my password for [email protected], When I
I was trying to change my password ********@******.***, When I entered it the pastword for Diana XXXXX was changed and not mine how can I get that past word to go to my account, aloveworthsharing as b… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
how can I help my daughter restore her gmail account that was
how can I help my daughter restore her gmail account that was deleted? She is not 12 yet and had an account. They said that is why. She wants to be a writer and put her poems and story ideas on her gm… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
my mothers account at Yahoo is sending out spam emails regarding
my mother's account at Yahoo is sending out spam emails regarding medicines for sale. how do we stop that...seems like someone has inappropriate access to her account. she had changed her password...b… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x