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My Windows (10) laptop is dying. A new one is ordered, but I…

Customer Question
My Windows (10) laptop...

My Windows (10) laptop is dying. A new one is ordered, but I want to backup my Thunderbird mail folders and profiles now to be safe. I read that there is a "Profile" folder, but I cannot find it. Cortina cannot find it. How do I find it? Is it inside the Programsx86 folder with TBird stuff? Thanks

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

This is a Dell E5440 running Windows 10

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I usually launch Thunderbird itself in Windows

Technician's Assistant: What troubleshooting have you tried?

I went to the Thunderbird Trouble shoot window. It showed me lots of statistics, but I did not see anything pointing to the location of files. I've moved profiles in the past to new machines, but not in the past 2-3 years. Before I never had a problem. But, now I cannot find any Profile folder to copy. That's what the online sites all say I need to do.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I hope that is sufficient. This should be easy, I think

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
10/1/2017
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Email
Satisfied Customers: 746
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

You are trying to transfer profile data from an old computer to a new computer, correct?

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