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I need to reset my password for gmail and none on the

Customer Question
I need to reset...

I need to reset my password ***** gmail and none on the options work

Technician's Assistant: How long have you had this issue with your Gmail account?

Since yesterday

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

From my laptop home pc or my cell phone and until yesterday the gmails wont update on the phone

Technician's Assistant: What troubleshooting have you tried?

Google sent me this link but it does not work https://g.co/recoverfor help

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just need to access on my phone

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
10/1/2017
Email technician: Isaac Franklin, Support Technician replied 11 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,120
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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