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I cannot get into my hot mail account with my lap top but…

Customer Question
I cannot get into...

I cannot get into my hot mail account with my lap top but have no problem with my mobile. I need to use my lap top to print

Technician's Assistant: How long have you had this issue with your Hotmail account?

Not sure amybe a week

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My lap top seems to be going very slow even though I run malaware and Norton to check it

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
How much is this going to cost me? I do not want to sign up to a regular account. I only use my lap top to print and pay bills
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 44 minutes by:
10/1/2017
Email technician: Martin, Network Engineer replied 7 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,089
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 7 months ago

Do you still need help with this?

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Email technician: Martin, Network Engineer replied 7 months ago

Thank you. accept the remote service, then From your computer click the following link:

https://xxzz.screenconnect.com/?Session=f66b096f-2015-4bf1-9992-12c520684a31

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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Customer reply replied 7 months ago
I dont understand how
Customer reply replied 7 months ago
I cannot find join my session
Email technician: Martin, Network Engineer replied 7 months ago

Are you currently contacting me from your computer or from a phone/iPad?

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Customer reply replied 7 months ago
Lap top
Email technician: Martin, Network Engineer replied 7 months ago

Do you see the offer for the remote session?

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Customer reply replied 7 months ago
Is it download teamviewer now?
Email technician: Martin, Network Engineer replied 7 months ago

On this page there should be a little option below this chat box for the remote session

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Customer reply replied 7 months ago
Is it remote desktop access?
Email technician: Martin, Network Engineer replied 7 months ago

Yes

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Customer reply replied 7 months ago
Is it download quick support
Email technician: Martin, Network Engineer replied 7 months ago

Is that what you see on this page?

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Customer reply replied 7 months ago
please cacel and refund my money as I can't even work out how to connect with you
Email technician: Martin, Network Engineer replied 7 months ago

You can do so here:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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