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I can no longer get into my e-mail. Brighthouse couldn't…

Customer Question
I can no longer...

I can no longer get into my e-mail. Brighthouse couldn't help me

Technician's Assistant: Just to clarify, what email service provider are you using?

Brighthouse.com

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Only on a desktop computer

Technician's Assistant: What troubleshooting have you tried?

We changed the password ***** the server name (I think) after 45 minutes!). The re said our Thunderbird was outdated

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

He gave me tjis information to give to you email address***@******.***

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
9/30/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,700
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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