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MY WIFE CANNOT SEND EMAILS IT ASKS FOR A PASSWORD THAT SHE…

Customer Question
MY WIFE CANNOT SEND...

MY WIFE CANNOT SEND EMAILS IT ASKS FOR A PASSWORD ***** SHE DOES NOT HAVE

Technician's Assistant: When did you last reset your username and password?

NEVER THAT I KNOW OF

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

COMPUTER

Technician's Assistant: What troubleshooting have you tried?

EVERYTHING IT SAYS THE SMTP IS WRONG

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/30/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,768
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your wife's e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 11 months ago
YOU 3 NDAYS LATE WITH YOUR RESPONSE YOU BETTER NOT CHARGE FOR THE SLOW RESPONSE
JACK
Email technician: Jason Jones, Computer Technician replied 11 months ago

I am sorry for the confusion. I responded within 30 seconds of your first post. You are the one who waited 3 days to respond to me.

But that is all okay. Do you wish to continue or do you want me to send in a refund request?

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