Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My friend just had her yahoo account hacked, she can't log…

Customer Question
My friend just had...

My friend just had her yahoo account hacked, she can't log out of her account, she sees the information changing--someone hijacked it and is using it now. I'm trying to find who to call but don't know what to do. She turned off her wifi for now but needs to know what to do. She cannnot access her account key or log out to do so.

Technician's Assistant: How long has this been going on with your Yahoo account? What troubleshooting have you tried?

She noticed lats night that an email she opened kept saying "blackhawk Network Holdings". Now she cannot change her settings on yahoo.

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
9/30/2017
Email technician: Isaac Franklin, Support Technician replied 10 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 10 months ago

It will depend on what information they didnt change on the account and if there is any recovery left.

How she accesses the yahoo, if its through something like an att/verzion/outlook attached account etc.

Also, we will need her to troubleshoot.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 10 months ago

Ask her these questions:

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 10 months ago
I don't know I'm not with her. I will get her on the phone to walk through this. shes shut down her wifi
Email technician: Isaac Franklin, Support Technician replied 10 months ago

We should clean up her pc as well. There is no telling how that email was taken yet.

When you are ready, let me know.

Ask Your Own Email Question
Customer reply replied 10 months ago
She was received an email through yahoo on her iphone.
Customer reply replied 10 months ago
Are you there?
Email technician: Isaac Franklin, Support Technician replied 10 months ago

Yes, i am still here.

Did she look at the reset options yet?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
How do know I have been hacked? what should I do if I am
How do know I have been hacked? what should I do if I am hacked? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Is there anyway to trace someone who is messing with my wifi
Is there anyway to trace someone who is messing with my wifi account, my email account ? … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Well, this could be interesting. My friend, who is in France
Well, this could be interesting. My friend, who is in France now, asked me to look into her situation. Here it is. She had an aol email addressfor years. Every time she goes to Europe, her email gets … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Recently, I received 2 text messages, 2 phone calls, and 1
Recently, I received 2 text messages, 2 phone calls, and 1 email from eBay about resetting my password. I did not initiate the password ***** so I ignored everything. The next day I found out that a f… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I need a uber driver in coral fla to pick someone up I live
I need a uber driver in coral fla to pick someone up I live in Kentucky has no way to get to the airport I'm going to have to pay with a visa can you help me to get her to the airport her flight leave… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I Canceled my AOL Account sum 10 years ago when purchasing
I Canceled my AOL Account sum 10 years ago when purchasing Verizon to be my New Premium, Home/ Business internet and email provider. Now I'm Facing the Biggest possible challenge in getting my identit… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My email is fine but overflowing because someone hacked and
my email is fine but overflowing because someone hacked and completly took over my facebook account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm friends with my sister and I can't seem to get any of
I'm friends with my sister and I can't seem to get any of her post any more but my husband is getting them on his face book page. I received the one from where she tagged someone a happy birthday. She… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My friend and I believe that her Skype account has been hacked.
My friend and I believe that her Skype account has been hacked. We need to know as soon as possible if this is the case.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
There Pearl, JA: What is your issue regarding? Customer:
my friend has just had her Facebook hacked and she is trying to change her password ***** she was instructed by them to change it. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Dear Yahoo,I am trying to help a friend who just moved to
Dear Yahoo, I am trying to help a friend who just moved to Germany from the US and has been unable to access her Yahoo email account. Her attempts to sort this out from Germany have been unsuccessful … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Someone is trying to get into my wife's facebook account. Messages
Someone is trying to get into my wife's facebook account. Messages are coming across saying that they are and her facebook was logged on my phone one day and she didn't use my phone. We have personal … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I have a friend in the Philippines whose yahoo account has
I have a friend in the Philippines whose yahoo account has been hacked and the password ***** changed. She didn't set up an alternate method of contact. How do we get password ***** if we can't get in… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Ive attempted to hack my gfs hotmail account by using one
I've attempted to hack my gf's hotmail account by using one of those password XXXXX methods(To:[email protected] and input sys codes). However, I failed to send it and I got a message like below. "We've … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I am trying to help my friend who lives next door to me. She
I am trying to help my friend who lives next door to me. She has a yahoo email account that was recently hacked and has been unable to change her password ***** the yahoo account. When trying to chang… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
i was severely hacked by an angry, jealous acquaintance who
i was severely hacked by an angry, jealous acquaintance who is very computer professional. i am missing texts, couldn't use paypal, tossed off FB. this morning she had just changed my google password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Within the past month a woman, despite having already agreed
Within the past month a woman, despite having already agreed to separation and divorce, broke into her husband's personal commercial e-mail account that she previously did not know even existed, in or… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have a 25 yr. old niece who we think created a G-mail account
I have a 25 yr. old niece who we think created a G-mail account not for herself, but for a sister of mine (whom I'll call Marie) that she is feuding with. Our mother rec'd a G-mail/ e-mail from the ni… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x