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Why can't I login to my old Hotmail acct? About a month.

Customer Question
Why can't I login...

Why can't I login to my old Hotmail acct?

Technician's Assistant: How long have you had this issue with your Hotmail account?

About a month

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Since it sends me to outlook , I'm always directed to set up an acct. I try to do that but it blocks me for trying several times. I just want to access my old Hotmail acct.

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/30/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,147
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What's the exact error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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