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I accidentally deleted my e-mail contact list, can you help…

Customer Question
I accidentally deleted my e-mail...
I accidentally deleted my e-mail contact list, can you help me try to get it restored.
Submitted: 10 months ago.Category: Email
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Answered in 3 minutes by:
9/29/2017
Email technician: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,148
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello Irma and welcome.

Sorry to hear you're having trouble with your AOL contact list.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 10 months ago
you may
Email technician: Martin, Network Engineer replied 10 months ago

Thank you. Please click on Securely Connect, then From your computer click the following link:

https://xxzz.screenconnect.com/?Session=0af48fb1-84e5-4433-9a55-48d62f1dda2d

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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Customer reply replied 10 months ago
Where do I find securely connect
Email technician: Martin, Network Engineer replied 10 months ago

On this page, under this chat box

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Customer reply replied 10 months ago
I get the boxes that say "run" but nothing happens, I have tried everything but get no results, I stayed on the computer for a long time last night but no response on anything, I have paid my 44.00 but have not received any type of answers, and then they want another $39.00 for something else, is this a scam?
Customer reply replied 10 months ago
All I want to know is it possible to get my e-mail contact list found & restored, I don't need a bunch of other stuff done.
Email technician: Martin, Network Engineer replied 10 months ago

Connecting again

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Email technician: Martin, Network Engineer replied 10 months ago

Connected!

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