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I bought an iPhone 7 yesterday and discontinued my 4s. the…

Customer Question
I bought an iPhone...

I bought an iPhone 7 yesterday and discontinued my 4s. the 4s phone is still receiving emails and the new 7 is not, although I added new account.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Outlook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All the above + laptop

Technician's Assistant: What troubleshooting have you tried?

Dont' understand the question

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
9/29/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,186
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer? If yes, is your email currently working fine on your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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