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THE COMPUTER ASKED ME AGAIN TYO ''OPEN MY MAIL??I HAVE

Customer Question
THE COMPUTER ASKED ME...

THE COMPUTER ASKED ME AGAIN TYO ''OPEN MY MAIL??I HAVE RECIEVED THIS REQUEST ALREAD A FEW MONTHS AGO../.NOW I DO NOT FEEL LKE I SHOULD DO IE AGAIN!!!!SO I TRIED TO COMTINUE AND NOW NOTHING OPENS!!!!!!!!!PLEASE HELP ..OPEN MY E MAIL BEV

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I DO NOT KNOW THE ANSWERS ,,WHERE WOU;D I LOOK ON MY COMPUTER , IT IS 12 YEARS OLD, IHAVE BEEN TRYING TO GET MY MAIL FOR THREE HOURS~ ~~~~~BEV

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

MY COMPUTER IS A SAMSUNG/ I RECIEVE MY MAIL BY ENTEING THE RQUEST ON MY COMPUTER

Technician's Assistant: What troubleshooting have you tried?

I TRIED GETTING ''HEIP'' ON LINE NO HELP CAN YOU ''FIX IT???

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

YES /I AM 85 YEARS OLD AND DO NOT LIKE SPENDING THREE OR MORE HORS TRYI NG TOM REACH MY DAUGHTER///I HOPE YOU CAB RESTORE THEROBLEM SOOMN. I AM TIRED

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/29/2017
Email technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,498
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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