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When in outlook which is linked to my roadrunner account I…

Customer Question
When in outlook which...

When in outlook which is linked to my roadrunner account I get a message that my account setting is out of date. When I click fix acvcount it asks for my password ***** entering the alert goes away then a few moments later it comes back. I went to Spectrum and they got into my computer and tell me I need a security app to clean up corrupted files?? Please help

Technician's Assistant: How long has this been an issue?

Since noon today right after purchasing a Allegient air ticket

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my surface pro on line

Technician's Assistant: What troubleshooting have you tried?

I haven't been successful with Spectrum or outlook sites

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The spectrum folks said they found established ? files on my computer as of noon today

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
9/29/2017
Email technician: Sandy, Computer Specialist replied 10 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 10 months ago

May I connect with you remotely (over secure network session) to check/fix the issue directly while you stay in front of the computer?

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