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I am new to gmail and I need help from a live person. Since…

Customer Question
I am new to...

I am new to gmail and I need help from a live person.

Technician's Assistant: How long have you had this issue with your Gmail account?

Since I managed to get it started yesterday. I cannot import my contacts because following your instructions is not working.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

Getting to talk with someone at gmail - unsuccessfully so far

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes: I am in the midst of moving from Bell to Comwave and I cannot retrieve any messages from my answering machine.I am totally frustrated as trying to follow instructions is not working for me.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
9/29/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,699
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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