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My new Microsoft outlook email address has stopped working…

Customer Question
My new Microsoft outlook...

My new Microsoft outlook email address has stopped working (*****@******.***). All I get is a box showing my name and a row of dots for the password ***** a message at the top of the screen saying that outlook is offline. How do I fix this?

Technician's Assistant: How long has this been an issue?

Since yesterday.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser, using windows ten on my PC.

Technician's Assistant: What troubleshooting have you tried?

Restarting Microsoft outlook. Waiting for a day and trying again. The program seems to restart, then the small box appears and the arrow disappears and the box reappears with the message "Microsoft Office offline at the top of the screen".

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I can think of.

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
9/29/2017
Email technician: Sandy, Computer Specialist replied 11 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,012
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 11 months ago

Working offline usually is a choice. You can return to Online mode as given under:.

In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.

For screenshot: Click Me

If this does not help, please let me know.

---------------------------------

And kindly take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose Submit), that would be greatly appreciated.

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Category: Email
Satisfied Customers: 7,012
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