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I downloaded Google Chrome and tried High Contrast. I didn't…

Customer Question
I downloaded Google Chrome...

I downloaded Google Chrome and tried High Contrast. I didn't like it and tried to reset. But all my documents in Rich Text Format (rtf) had been converted without my knowledge to OpenOffice Calc (like Excel), and all my documents with "doc" extension were now in the form of Office (which I don't even have!). How can I get back to the original format? Thanks !!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser. But I am talking about documents already on my computer

Technician's Assistant: What troubleshooting have you tried?

I looked at Google Chrome for a reset or for help but found none

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. I don't understand how Google could change my docs without my knowledge!

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
9/29/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

It is the associations that have changed, which windows uses to link the program to the file.

Right click on of the documents and choose Open With

Select Choose Another App and make sure the check box Always use this app is checked

Then select the program you wish to use.

This will ensure it always uses it.

Do this for all the files changed

Let me know please how you go

Thank you

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Category: Email
Satisfied Customers: 47,537
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