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I am trying to view e-mail in windows live mail and keep…

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I am trying to view...
I am trying to view e-mail in windows live mail and keep getting the error the server has rejected my log in
Submitted: 10 months ago.Category: Email
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Answered in 7 minutes by:
9/29/2017
Email technician: Larry S, Computer Support Specialist replied 10 months ago
Larry S
Larry S, Computer Support Specialist
Category: Email
Satisfied Customers: 1
Experience: Senior Technical Support Specialist at TSYS
Verified

Hello, my name is ***** ***** I look forward to helping you today.

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

I see you are trying to login to your email via Windows Live. Since your unable to, let see if you can login via the website. https://www.microsoft.com/en-us/outlook-com/

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

Let me know what happens once you give it a try.

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Customer reply replied 10 months ago
It opens up the outlook page- but I am talking about windows live mail and the server settings
Email technician: Larry S, Computer Support Specialist replied 10 months ago

You were able to login when you went online correct?

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Customer reply replied 10 months ago
but when I try to download e-mails it says the server has rejected my log in
Email technician: Larry S, Computer Support Specialist replied 10 months ago

Ok, I see. Are you using Windows 10?

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

Ok, you will have to remove your Live account and re-add it.

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

Take a look at this video, it will walk you through how to add an account and remove an account. Once you remove your mail account, you can re-add it. All the new settings will apply to your computer. https://www.youtube.com/watch?v=V0uNp7SjRGc

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Customer reply replied 10 months ago
Okay I am adding e-mail address, password, name display, selecting default e-mail and do I want to select manually configure settings?
Email technician: Larry S, Computer Support Specialist replied 10 months ago

The best thing about using Windows 10 mail client is everything is added automatically. You shouldn't have to put anything in other then your Account name and password.

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

Are you using your Windows account to login into your Device? Your laptop or desktop?

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Customer reply replied 10 months ago
Okay- I did that and it said e-mail added. But when I click on finish it still says server has rejected log in
Email technician: Larry S, Computer Support Specialist replied 10 months ago

This sounds like an issue with your password. Have you tried to login on the Microsoft website?

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

If your not able to login on the Microsoft website, then you will need to reset your password. Then you can try adding your mail back in Windows 10 mail client.

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

Just to clarify, are you trying to add a different email provider other then Microsoft? Such as Yahoo or Gmail?

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Customer reply replied 10 months ago
g-mail- it has been working- but I am now getting the error message
Email technician: Larry S, Computer Support Specialist replied 10 months ago

Ok, I see now. Go to https://www.google.com/gmail/ and see if you can login.

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Email technician: Larry S, Computer Support Specialist replied 10 months ago

If your not able to login, then it's a password *****

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Customer reply replied 10 months ago
I can view my e-mail through webmail- trying to figure out why I was able to receive it through livemail before and now I am not I am not able to.
Email technician: Larry S, Computer Support Specialist replied 10 months ago

The only reason you wouldn't be able to receive it via live mail is because the password ***** ***** That's why your getting the rejected login message. We do offer Premium Services where someone can remote into your computer and fix the issue for you.

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