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I have an earthlink account. I also have gmail for my wife…

Customer Question
I have an earthlink...

I have an earthlink account. I also have gmail for my wife and think I have a separate one for me. I think it is***@******.***, but I cannot seem able to access it.

Technician's Assistant: How long have you had this issue with your Gmail account?

I have just now had the trouble because I finally would like to switch and use my gmail account.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I NORMALLY ACCESS MY ERATHLINK ACCOUNT THRU MICROSOFT OFFICE OUTLOOK.

Technician's Assistant: What troubleshooting have you tried?

TRIED TO GET INTO MY GMAIL AND TRIED SENDING A MESSAGE TO***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The name of my separate account and my password.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
9/28/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,548
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

What exactly happens when you try to access your Gmail account?

Please let me know

Thank you

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Customer reply replied 8 months ago
I do not even know if I have an***@******.*** account.
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok, when could you last sign in?

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Customer reply replied 8 months ago
No thanks to this addition. I will start over.
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok

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Email technician: Richard, Email Systems Specialist replied 8 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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