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I NEED TO RETRIEVE AN EMAIL THAT WAS MISTAKENLY SENT WITH MY…

Customer Question
I NEED TO RETRIEVE...

I NEED TO RETRIEVE AN EMAIL THAT WAS MISTAKENLY SENT WITH MY PERSONAL FILES.

Technician's Assistant: Just to clarify, what email service provider are you using?

CHROME

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I haven't tried any. this the is my first time having done this.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just that this is extremely important and could cause adversities if left unchecked. I was trying to send a recommendation letter and inadvertently attached all of my prior saved attachments on my computer.

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/28/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Do you mean to unsend it? And how long ago did you send it?

Please let me know

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Customer reply replied 10 months ago
It was sent about 20 min. ago
Email technician: Richard, Email Systems Specialist replied 10 months ago

Ok, you wont be able to unsend it sorry, you only have a few seconds to recall it.

The problem is now it is outside of the system and in the inbox off the recipient.

The only way you would be able to remove it would be to hack into the persons inbox and then delete it which of course is not legal or possible.

It is just the same as if you were to send a letter and it was in the letter box of the person you sent it to, you would need to break open the lock and retreive the message.

I understand it is important but it is not possible sorry to retrieve it.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 10 months ago
What does it mean "to credit the expert" and how do I cancel this subscription immediately since you could not be of assistance to me?
Email technician: Richard, Email Systems Specialist replied 10 months ago

That I provided the answer to your question, and to rate my service (not if you liked the answer or not, as I can only tell you the actual answer and not what we would both like to hear) I can have the subscription cancelled for you once we complete the question.

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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