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I have two email accounts. I need a new password for both.

Customer Question
I have two email...

I have two email accounts. I need a new password ***** both. Trying to get it with Google help has failed.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Gmail.com

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Always a web browser.

Technician's Assistant: What troubleshooting have you tried?

I have been trying to use Google, but haven't been successfull

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have not had a password ***** my emails. Now I have been hacked.

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
9/27/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access the 2 Gmail accounts that you have been using through your web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 10 months ago
1. Windows
2. No
I want to know if I will be billed over the $5.
Email technician: Jess M., Computer Support Specialist replied 10 months ago

Thank you for writing back with that information. Regarding the $5 that you mentioned, that is the initial deposit but your actual deposit that I can see from my end is $53.5. We guarantee our service so you can get your deposit back if you do not want to continue.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

But if you want to continue, please tell me the problem email accounts so that I can check their status and recovery options for you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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