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My gmails are being flagged as spam when they arrive. "this…

Customer Question
My gmails are being...

My gmails are being flagged as spam when they arrive.

Technician's Assistant: How long have you had this issue with your Gmail account?

"this email might not have been sent from***@******.***" That the exact quote at the top of the email, if my recipient finds it in the junk folder

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Its been an intermittent problem for several months

Technician's Assistant: What troubleshooting have you tried?

I access my gmail via my desktop pc as well as on my iPad and iPhone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that sums it up

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
9/27/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email program in your PC are you using to send and receive emails in Gmail? Is it MS Outlook 2007, 2010, 2013 or 2016? or Windows Live Mail? Thunderbird?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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