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I have had a hotmail account for years and now i can't get…

Customer Question
I have had a...

I have had a hotmail account for years and now i can't get new emails to come in as it's saying that I have no internet connection. I am using a mac with OS10

Technician's Assistant: How long have you had this issue with your Hotmail account?

Two days

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

I have tried everything from resetting the password ***** my microsoft account to anything else that pops up

Submitted: 10 months ago.Category: Email
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Answered in 14 minutes by:
9/27/2017
Email technician: Sean S., Computer Support Specialist replied 10 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

If you're 100% sure the internet is working (i.e. testing it by going to websites like Google), then the issue is with the anti-virus or the e-mail client. I can look at both remotely if you'd like or we can continue in the chat here

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Customer reply replied 10 months ago
It looks like I can access it through outlook but this isn't set up on my tool bar on my mac
Email technician: Sean S., Computer Support Specialist replied 10 months ago

Okay. What would you like me to help accomplish for you then? We can go from there and get this resolved!

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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
1,373 Satisfied Customers
Experience: 5+ years IT experience. A+, Net+, Security+ certified

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