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Why has Outlook suddenly stopped sending mail? I receive…

Customer Question
Why has Outlook suddenly...

Why has Outlook suddenly stopped sending mail? I receive mail but cannot answer and it parks the return in the outbox.

Technician's Assistant: How long has this been an issue?

Started last night about 10 pm. First time yesterday I tried to send.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

Reset the modem, called suddenlink and had them check mail. Deleted all mail in the delete box.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why did it start and how do I fix it?

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/27/2017
Email technician: Harold Hanna, Engineer replied 10 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Email
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? What browser are you using to attempt to send mail?

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Customer reply replied 10 months ago
Suddenlink. I receive the error: 421 omta04.suddenlink.net. I have had the computer checked and suddenlink. Suddenlink is able to send and receive from the portals.
Customer reply replied 10 months ago
What is your direction?
Customer reply replied 10 months ago
Is this a scam to get me to spend an additional $39?
Email technician: Harold Hanna, Engineer replied 10 months ago

It is not a scam, it is a recommendation of secure assistance to be able to see your error directly by being able to log onto your machine.

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Email technician: UranMail, Network Administrator replied 10 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com

Seems that you chose to speak to a different expert. I am Serge and I will try my best to assist you.

The issue could be due to your Antivirus scanner that interfieres with sending.

Which antivirus software do you have installed?

Pop up offers are Automated and Optional, Just ignore them or close them, they are sent automatically by the site

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