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My phone has recently locked me out, I had to open a gmail…

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My phone has recently...

My phone has recently locked me out, I had to open a gmail account after buying a new phone, even though I did not need a google account, (my normal email has been with yahoo), but I still had to open a google account even though I had no plans to use it, now my phone has been locked since a week now, I only remember gmail user name, but not password, I have had numerous people look at it, and nobody can figure why I can't get into it, I even tried numerous google help telephone numbers (1-***-***-****, 1-***-***-****), and even told to buy a ITunes card for $50.00 to prove identity, have not heard back, my phone has been telling me, it does recognize owner to this phone and google account, I have been told, that my password ***** changed by someone in Illinois, I live in PA, like to get some help to solve this problem, what ever happened to security questions, very angry and disappointed. I would like to delete old gmail account if I have been hacked.

Technician's Assistant: How long have you had this issue with your Yahoo account?

For a week now.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Mostly phone .

Technician's Assistant: What troubleshooting have you tried?

Had phone reset, factory reset.

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
9/27/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 968
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What is your gmail email address?

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me

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Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you remember any password ***** old password ***** all?

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Customer reply replied 7 months ago
I currently don't have my phone on me, I am at the public library, giving you my email address has not helped, my phone does not let me in, so sending me a text will not happen, because I can't get in.
Customer reply replied 7 months ago
I was told somebody else has access to my phone somewhere in Illinois,
Customer reply replied 7 months ago
I still have my phone, (at my house), possibly hacked.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok i'm trying to see if we can reset the password ***** get into the account to see what's going on.

Do you have any password ***** you might have used?

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Customer reply replied 7 months ago
I had to get a gmail account after I bought new phone (LG stylus), even though I had a yahoo account, so I created a gmail account to get access to my phone even though I had no intentions on using it, I can only remember username, isn't there any security questions to resolve this issue.
Customer reply replied 7 months ago
my phone kept telling me, it does not recognize me as the owner of my phone.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok in what month did you create the account?

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Customer reply replied 7 months ago
march
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

What is your yahoo email address?

And can you access your yahoo email now?

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Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok please check for a verification code on your yahoo mail account and provide me with that?

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Customer reply replied 7 months ago
945067
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you have any password ***** you might have used that we can use in the recovery process?

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Customer reply replied 7 months ago
that's the problem, I never accessed my gmail account until now, and yes, I should have wrote down password, but never thought I would have this problem. I had to fill in my name address etc. to get this email address, are those not specific general information that I am the only owner of this phone.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok lets me try the yahoo account as a recovery email

What is your First and last name?

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Customer reply replied 7 months ago
Richard McLane
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Please check for another 6 digit code on yahoo?

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Customer reply replied 7 months ago
checked it several times, do not see any other 6 digit codes.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Check your junk mail as well?

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Customer reply replied 7 months ago
checked again, including spam, still nothing.
Customer reply replied 7 months ago
419393
Customer reply replied 7 months ago
that was the last one I used because I could not access the one I currently have on my phone, I only started this one thinking I could delete old one on my phone, it has not worked, started this one yesterday on public library computer, not on my phone.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

So you only create***@******.*** yesterday?

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Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Sorry I tried all the options and no recovery options works

We will have to try again ones you have your phone with you.

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Customer reply replied 7 months ago
o.k., I have another question, I f I decide to buy another phone and use new gmail account on new phone, what happens to my old gmail account, is it still out there for all other hackers to get into it, I am caught in the middle of with no idea what to do.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Yes the new gmail account will work on a new phone, just make sure to setup your recovery options.

For the old account there's no way to delete the account as there's no way to proof ownership of the account.

What I will suggest to do is to mail all your contacts just to inform them that you no longer will be using that email account if you ever did.

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Customer reply replied 7 months ago
thank you. will make sure I have my phone with me tomorrow and try again.thank you.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

No problem please let me know when you do and we can try again.

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Customer reply replied 7 months ago
done.
Email technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Hi

Do you still need more help here?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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