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This is elena, I can't put my activation code on my

Customer Question
Hello, this is elena...

Hello, this is elena, I can't put my activation code on my computer. I have bought a month ago a license for 3 computer valid for 1 year. please help me.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Hp pavilion g series

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Customer:***@******.***

Technician's Assistant: What troubleshooting have you tried?

I have an activation file that used to have also an activation code. now it says that it is invalid.

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
9/27/2017
Email technician: John, Email Support Specialist replied 10 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,949
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Which program are you trying to activate also which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 10 months ago
win 10
Email technician: John, Email Support Specialist replied 10 months ago

Are you trying to activate windows 10 or any other program installed in windows 10 computer ?

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Email technician: John, Email Support Specialist replied 10 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Email technician: John, Email Support Specialist replied 10 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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