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I want to retrieve a message sent to me on Monday, Sept 25…

Customer Question
I want to retrieve...

I want to retrieve a message sent to me on Monday, Sept 25 from Robert Blanck.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Both

Technician's Assistant: What troubleshooting have you tried?

I looked at deleted and sent message folders

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
9/27/2017
Email technician: AnswersByEric, Computer Support Specialist replied 10 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Email
Satisfied Customers: 5,217
Experience: Over 10 yrs of electronics support and software development.
Verified

Good morning! Would you mind if we connected remotely so I can help you search for the email within Gmail? If it is there, we can find it on your PC :)

Ask Your Own Email Question
Customer reply replied 10 months ago
that's fine
Email technician: AnswersByEric, Computer Support Specialist replied 10 months ago

Below you will find a link to establish a one-time Secure Remote Login Session. This will allow me to securely login and help you resolve the issue. If you are not ready to begin, please reply back and let me know what time you would like to (Eastern Standard Time).

Click this link to begin the session.

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Email technician: AnswersByEric, Computer Support Specialist replied 10 months ago

Are you having problems connecting?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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