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My verizon phone is locked. I cannot get into my gmail

Customer Question
My verizon phone is...

My verizon phone is locked. I cannot get into my gmail account. I do have a verifcation code sent to my hotmail address but I am not sure how to proceed.

Technician's Assistant: How long have you had this issue with your Hotmail account?

Since this afternoon

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Both phone and web browser

Technician's Assistant: What troubleshooting have you tried?

I have tried to re-set my password ***** have not had success and don't know where I am in the process.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know what the expert needs

Submitted: 10 months ago.Category: Email
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Answered in 11 minutes by:
9/27/2017
Email technician: UranMail, Network Administrator replied 10 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Lets start with Gmail account. If verification code is sent to hotmail, do you receive it there? do you have the code?

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Email technician: UranMail, Network Administrator replied 10 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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