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My e-mail will not delete. Thunderbird has blocked the

Customer Question
Hi my e-mail will...

Hi my e-mail will not delete. Thunderbird has blocked the contents of all my e-mails

Technician's Assistant: Just to clarify, what email service provider are you using?

Cogeco.ca

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My computor

Technician's Assistant: What troubleshooting have you tried?

Access center

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not have much savee in computors????

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/27/2017
Email technician: Cody, Senior Systems Administrator replied 10 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,054
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 10 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Email technician: Cody, Senior Systems Administrator replied 10 months ago

to connect me;
Please download and run this file and provide me the ID/Password:
https://download.teamviewer.com/download/TeamViewerQJ.exe

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Customer reply replied 10 months ago
no! I can not spend that kind of money! I have a disabled daughter who needs 24/7 care!!
Customer reply replied 10 months ago
just take your money and leave me alone.
Email technician: Cody, Senior Systems Administrator replied 10 months ago

ok

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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