Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Every time I open my email account it goes to outlook

Customer Question
Hi.. Every time I...

Hi.. Every time I open my email account it goes to outlook premium which I don't want.. I have not signed up

Technician's Assistant: How long has this been an issue?

Just today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

Everything .. there is no where to delete it

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/26/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,549
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you mean it does not let you access your email account?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can send emails but not recieve them on my gmail on the
I can send emails but not recieve them on my gmail on the computer, but I can receive them on my phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a premium account, but I need to transfer it to
I have a premium account, but I need to transfer it to another email account. … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
When I send an email it goes to the recipient, but if they
When I send an email it goes to the recipient, but if they hit reply to my email it goes to someone else gmail account. I have tried to find yahoo support number to fix this. I do not want to change m… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
My mail keeps quitting. I have iCloud and gmail. Through
through safari can you take over my computer and see what it is doing … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I up date my window 10 and every thing in my email account
I up date my window 10 and every thing in my email account went away "*****@******.*** I'm a stock t … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
My firm moved and changed name, and Google shows several
My firm moved and changed name, and Google shows several listings with incorrect names and former addresses. I tried to update listing on Google, but it has fixed my services as bookkeeping & payroll … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my email that I used to sign up with. Gmail. My
I just created this email so I could get Pandora premium… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
Seems that I am being pressured to upgrade to the cheapest
Seems that I am being pressured to upgrade to the cheapest upgrade to the Premium upgrade just to get my contact list. Don't want it. What can I do now? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Clean all accounts of every thing, this is first time i have
Clean all accounts of every thing, this is first time i have signed in months,and may tired of deleting everything, don't matter!!!! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't sign in. It never even gets to the sign in page.
I can't sign in. It never even gets to the sign in page. It's the same with Microsoft store and the Microsoft web site. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
When I open Outlook mail, it says I have 7,600 messages to
When I open Outlook mail, it says I have 7,600 messages to download. I know I don't. How can I figure out what is going wrong? … read more
Cody
Cody
Computer Science
2,525 satisfied customers
I have yahoo and yahoo mail can,t sign in on mail how can i
i have yahoo and yahoo mail can,t sign in on mail how can i delete this account and sign back up new email and password ***** simple and fast … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Ms Outlook 2010 [email protected] email box is
My Ms Outlook 2010 ***@******.*** email box is full so won't accept e-mails. I have deleted everything and it still won't accept e-mails. Went to doteasy and it seems okay from there. So don't know wh… read more
Cody
Cody
Computer Science
2,525 satisfied customers
This morning i reset my browser to default settings and now
This morning i reset my browser to default settings and now when I go to Gmail, it opens up a Gmail account that I have never used. I need it to open up the active Gmail account. ?? … read more
Cris
Cris
63 satisfied customers
I allowed my wife to use my email and now when I log on to
I allowed my wife to use my email and now when I log on to outlook it only goes to her email account. How do I swith i back? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have windows 10. I lited the all mail and deleted. It
Hi, I have windows 10. I hi lited the all mail and deleted . It deleted all of myt files. Can I restore them? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
A family member is using Outlook to handle their email, on
A family member is using Outlook to handle their email, on a Win 7 PC. Internet access is via BT Broadband (in the UK). The current Outlook won't accept incoming emails, nor is it able to send emails.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
my first gmail account is open...when I click on my 2nd gmail
my first gmail account is open...when I click on my 2nd gmail account (in the pulldown) it opens 1st account again instead (in a new tab) THEN when I click on the 2nd email account again, it opens on … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x