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I need my password. I forgot it. I have to set up a new cell…

Customer Question
I need my password...

I need my password. I forgot it. I have to set up a new cell phone

Technician's Assistant: When did you last reset your username and password?

I don't remember. I think I had to reset it. My email works on my computer so the right password ***** ***** of the set up.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my lap top and on my cell phone

Technician's Assistant: What troubleshooting have you tried?

I called Samsung the maker of my new phone. They can't help. I looked for the password ***** a list that I have and on True Key

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
9/26/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 10 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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