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I stopped getting.emails on 9/20/17. Thunderbird. Pc.

Customer Question
I stopped getting.emails on...

I stopped getting.emails on 9/20/17

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Pc

Technician's Assistant: What troubleshooting have you tried?

Removing old messages

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was transferred to aol when Verizon quit email service

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/26/2017
Email technician: Russell H., Computer Support Specialist replied 10 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 12,917
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
You will need to do some reconfiguring of the T-bird software.

(If you wish I can try remotely connecting to your computer - with your approval only - and see to getting a way worked out through this problem, for a small additional fee.

If you would rather not, then I can also instruct you toward a solution, somewhat more slowly.

Let me know which approach you would prefer, and I will help you as needed.)

Ask Your Own Email Question
Customer reply replied 10 months ago
No. Fix cheaply
Email technician: Russell H., Computer Support Specialist replied 10 months ago

OK. Let's fix it 'cheaply' then, but this will take some exchanges of info and instructions and some patience.

First, if you had a change of email provider, does that mean that your email address has changed? please tell me some things about that - though I do not need to know your password ***** you should not tell me it.

Ask Your Own Email Question
Customer reply replied 10 months ago
Fix cheap
Customer reply replied 10 months ago
Please cancel this at no charge
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