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I cannot use Thunderbird since I cannot enter an acceptable…

Customer Question
I cannot use Thunderbird...

I cannot use Thunderbird since I cannot enter an acceptable password.

Technician's Assistant: When did you last reset your username and password?

I do not know. I was locked out on September 1

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On a desk computer

Technician's Assistant: What troubleshooting have you tried?

I cannot access any

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I may have messed up the Master Password ***** the one I thought I created does not seem to work

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/26/2017
Email technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,476
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Are you having a problem with your Email Account Password ***** with the Thunderbird "Master Password"?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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