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It asks me for my username and password (which is stored)

Customer Question
It asks me for...

It asks me for my username and password (which is stored) and insists it is the wrong one

Technician's Assistant: When did you last reset your username and password?

I don't remember every having reset it at all

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my desk top and and phone

Technician's Assistant: What troubleshooting have you tried?

None - have no idea what to do. Have used this for yers

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/26/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,154
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is it email password, or something else?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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