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I am using as my email address. They are owned by AAPT/TPG.

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I am using***@******.*** as...

I am using***@******.*** as my email address. They are owned by AAPT/TPG. My ISP is Telstra. The email has worked for years until 23 Sep 17. I have tried all weekend using tips from Thunderbird. Nothing has worked. Help please. James

Technician's Assistant: Just to clarify, what email service provider are you using?

Telstra

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Everyhing known to man.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just help me please.

Submitted: 10 months ago.Category: Email
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Answered in 6 minutes by:
9/25/2017
Email technician: Isaac Franklin, Support Technician replied 10 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Can you log into the actual email server for your isp address with your email successfully?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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