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I cannot get on google. something has happened and I've had…

I cannot get on...

I cannot get on google. something has happened and I've had to make a new password. What is going on?

Technician's Assistant: When did you last reset your username and password?

A few minutes ago. The wewsite now looks completely different.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my computer

Technician's Assistant: What troubleshooting have you tried?

Typing in a whole new password, but the site i am getting has an old title:***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it

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Answered in 1 minute by:
9/25/2017
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,209
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,209
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
i cannot afford that
Customer reply replied 9 months ago
cannot afford this. you should be able to get me back on google without my paying you
Customer reply replied 9 months ago
when r u starting?

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=51c821f1-b849-4541-997f-df8973679a00

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

Ask Your Own Email Question
Ask Your Own Email Question

if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.

https://www.teamviewer.com/

Note : Do not close teamviewer

Thank you

Ask Your Own Email Question

Please open your internet browser and go to : www.gmail.com or https://mail.google.com Check the url address carefully, make sure you are not using a phishing website (eg : www.gmail.net // www.gmoil.com etc...). then use your email address and password ***** login.

If you forgot your password ***** go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Thank you

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Mr.Med
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,209
2,209 Satisfied Customers
Experience: Networks & Security Engineer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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