Need Help With Email? Ask Your Email Questions Online
Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
May I start a secure remote assistance session with you so that I can better help you resolve this problem?
Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=51c821f1-b849-4541-997f-df8973679a00
and click "I agree" button to Join the remote session, then a remote file will be downloaded.
Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).
If you are using a Mac click here : http://www.justanswer.com/remotedesktop/join.aspx?Session=51c821f1-b849-4541-997f-df8973679a00&Type=Java
if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.
Note : Do not close teamviewer
Please open your internet browser and go to : www.gmail.com or https://mail.google.com Check the url address carefully, make sure you are not using a phishing website (eg : www.gmail.net // www.gmoil.com etc...). then use your email address and password ***** login.
If you forgot your password ***** go to the Account support page : https://accounts.google.com/signin/recoveryFollow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.Reset your password. Choose a strong password ***** you haven't already used with this account.