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I am llocked out of my phone - said I had to wait 24 hours-

Customer Question
Hello- I am llocked...

Hello- I am llocked out of my phone - said I had to wait 24 hours- I did but still cant get back in

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser- but I never use my gmail account- had to set it up when I got my phone

Technician's Assistant: What troubleshooting have you tried?

The phone has been reset- yesterday it sai I had to wiat 24 hours- I did and it still says to wuat 24 hours

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just need help in accessing my phone

Submitted: 10 months ago.Category: Email
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Answered in 8 minutes by:
9/25/2017
Email technician: Kris Rodgers, IT Manager replied 10 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Email
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