Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can read it on my iPhone but content does not show up on…

Customer Question
I can read it...

I can read it on my iPhone but content does not show up on my IMac. I can see new emails but not the content. I have shut down and restarted my computer

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

OS X el capitan - safari

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web

Technician's Assistant: What troubleshooting have you tried?

What do you mean troubleshooting - I've closed it down and re installed and shut down and restarted my computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just want to access my emails on my computer so that I can send and receive them

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/25/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please which email program you are using on your computer?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I've been receiving extortion emails over the last 10 days
I've been receiving extortion emails over the last 10 days or so, demanding $ in bitcoins. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Since updating to 11.4 on my iPhone 7 I am unable to send or
Since updating to 11.4 on my iPhone 7 I am unable to send or receive emails on my gmail account … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Trying to follow your suggestion but don't see "empty cache"
Hi! Trying to follow your suggestion but don't see "empty cache" … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I stopped getting emails for my companies email account on
I stopped getting emails for my companies email account on my mac book pro about 12 hours ago but are getting them on my iphone 8. When I try opening the emails on my iphone they attempt to load but d… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Inbox works great, but every time I send an email (even just
Inbox works great, but every time I send an email (even just a few words of content) it takes about 10-20 seconds to send. What gives? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Gmail wont sent or receive. I have 3 accounts and two are
gmail wont sent or receive. I have 3 accounts and two are good. One account,***@******.*** won't go on line and does not receive or send. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
It has recently slowed down dramatically. I've used it for
It has recently slowed down dramatically. I've used it for years on my MacBook Pro (currently OSX El Caitan) without trouble. Now I get the spinning wheel whenever I try to open or write an email. … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I am on a mac and using safari i cannot download attachment
hello I am on a mac and using safari i cannot download attachment from my emails … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
Can i log onto my thunderbird app from my home computer, MAC
can i log onto my thunderbird app from my home computer … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can access Safari but I can't get into email. Both
I can access Safari but I can't get into email. Both computer and iPad. WiFi won't let me in, shows a lock, passwords are a problem I've changed them so often I don't know what should work. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
764 satisfied customers
I have groups in my People? Contacts and have been able to
I have groups in my People ? Contacts and have been able to just put in the name of the group in the address bar of an email . Not happening now. Hve tried rebooting computer no luck … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I changed my google password and i can't connect my phone or
I changed my google password ***** i can't connect my phone or my computer to my email. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I can't get my imac to accept gmail account. I don't know
I can't get my imac to accept gmail account. I don't know what happened to cause problem … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I'm on a iMac using Mac OS X 10.5.8. I access my GMail
I'm on a iMac using Mac OS X 10.5.8. I access my GMail account via Safari 5.0.6. I recently started getting a banner at the top of the GMail Inbox that I was using an Unsupported Browser. Then Access … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
When I open the email handler on my iMac (Sierra), the
When I open the email handler on my iMac (Sierra), the window opens for a few seconds and then closes. If my iMac is not connected to the internet, this does not happen - the mail window stays open. O… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Ever since the final conversion from hotmail to outlook, it
Ever since the final conversion from hotmail to outlook, it either takes forever for outlook to open or not at all. Plus, I just tried to attach a photo to an email and received an error to "try again… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Just changed over to outlook 365 email, using apple mail on
just changed over to outlook 365 email, using apple mail on my iMac and get constant downloading of 2,000 emails even though they are not really new. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My previously fine gmail account (using Mac El Capitan;
My previously fine gmail account (using Mac El Capitan; iMac; safari) this morning can't send email and incoming is not in inbox but does appear in "all mail"… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x