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I'm on the page that asks for #s of servings of various food…

I'm on the page...

I'm on the page that asks for #s of servings of various food products. I've answered all questions. The "forward" arrow keeps taking me back to this page. I tried the "back" arrow, went back to the previous page, and then went forward to the servings page again. I filled it out again. The "forward" arrow still refuses to move to the next page.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my desktop (web browser) only.

Technician's Assistant: What troubleshooting have you tried?

Where are the options for trouble-shooting?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks.

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Answered in 1 minute by:
9/25/2017
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Which website are you on?

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Customer reply replied 9 months ago
aol

Are you using the AOL desktop software or using AOL.com through a browser?

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Customer reply replied 9 months ago
browser

Which web browser are you using?

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Customer reply replied 9 months ago
Firefox

Open Firefox

Click on the 3 lines in the upper right

Click on Options

Click on Privacy tab

Click on Clear your Recent History

Set Time to Range to: Everything

Check the following boxes:

Cache

Cookies

Press Clear Now

Close all Firefox windows and reopen

Do you still have the issue?

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Customer reply replied 9 months ago
Oh, never mind, Josh. I've completely lost interest in the endeavor. This is exacerbated by the fact that I cannot tolerate having more than 3 windows simultaneously open; it reads (to me) as disorderly. I'm backing out of our conversation, my e-mail, and the document I was having trouble with. I'll take my dog for a quiet, peaceful walk, instead ... ... ...

I am not sure what you mean -- I have provided the steps to you to fix the issue.

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Customer reply replied 9 months ago
You've done just fine. And I have followed your instructions.
I cannot, however, tell if the issue has been fixed because closing all Firefox windows resulted in my loosing the e-mail survey I was taking that initiated the problem. And I now have neither the patience nor the interest in going back to start it again. You get an A+ for effort; I get a D+ for willingness to continuing to work on an inconsequential activity.

Ah okay, I understand. Unfortunately, you would have to start the survey over to test it out.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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