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I been locked out of my email for three days. Up to 6 months…

Customer Question
I been locked out...

I been locked out of my email for three days. Up to 6 months ago had no problems now every few weeks this happens.

Technician's Assistant: Just to clarify, what email service provider are you using?

Go daddy .com is all I no.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser on my computer.

Technician's Assistant: What troubleshooting have you tried?

I tried to reset with the I forgot link but it doesn't send any info to my wife's email for me to reset pass word.

Submitted: 11 months ago.Category: Email
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Answered in 27 minutes by:
9/24/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Email
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