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I cannot get into my email....I had trouble with my computer…

Customer Question
I cannot get into...

I cannot get into my email....I had trouble with my computer and a specialist from Geek America tried to fix to the tune of $299 and I decided to cancel that account and now I cannot get into my***@******.***. I think I have been scammed...

Technician's Assistant: Have you contacted anyone about your account?

Not at the present....don't know who to contact about my email:***@******.***

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I usually access by Internet Explorer

Technician's Assistant: What troubleshooting have you tried?

I can get my email automatically by hitting mail, but I cannot pull it up

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No...thanks

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
9/24/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,053
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,053 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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