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I recently changed my Wifi Spectrum Box two days ago. I am…

Customer Question
I recently changed my...

I recently changed my Wifi Spectrum Box two days ago. I am able to do everything...google, etc. I have two emails (an AOL email and an email hosted by Hostgator) . I am able to send and receive emails from AOL and do attachments, but not able to send attachments, forward mail or send emails on my other email through hostgator. On other computers through this Wifi there is no problem. Hostgator does not know why. They said everything is ok on their end and Spectrum who my wifi box states everything is ok on their end. What is going on?

Technician's Assistant: How long have you had this issue with your A.O.L. account?

It's with my Hostgator server email not AOL email Aol is fine

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I tried my phone just now accessing hostgator email, it was fine. But I just got on desk computer to send email with hostgator email and it is not working. I can receive email from hostgator.

Technician's Assistant: What troubleshooting have you tried?

Calling hostgator and time warner/spectrum only.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats the only problem.

Submitted: 10 months ago.Category: Email
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Answered in 18 minutes by:
9/24/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Category: Email
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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Kamil Anwar

Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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