Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I can't log in to my yahoo account it says thisLooks like we…

Hi I can't log...

Hi I can't log in to my yahoo account it says thisLooks like we can't recover your account online. Please visit our help site to get back in.

Technician's Assistant: How long has this been going on with your Yahoo account? What troubleshooting have you tried?

Today

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats it its just only my yahoo thats not working

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
9/24/2017
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,991
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question

Whens the last time you were able to log into your yahoo account?

Do you normally try to log in from a computer, or from a phone?

And do you use a browser or an email program, such as outlook 2013, Mac mail or thunderbird?

Ask Your Own Email Question
Customer reply replied 7 months ago
It was today
Customer reply replied 7 months ago
I tried to log in for my computer
Customer reply replied 7 months ago
I have exchange
Customer reply replied 7 months ago
Hello
Customer reply replied 7 months ago
hi
Customer reply replied 7 months ago
it happened today that my yahoo account is not working

When you log in, do you use a web browser? Or do you use an email client program, such as outlook, thunderbird, tc?

Ask Your Own Email Question
Customer reply replied 7 months ago
I use my web
Customer reply replied 7 months ago
Like idk what to do
Customer reply replied 7 months ago
It says start over or visit our help site
Customer reply replied 7 months ago
My email is***@******.***
Customer reply replied 7 months ago
This is the email that I can’t log in to on yahoo account

Have you tried resetting the password ***** this page?

https://help.yahoo.com/kb/SLN27051.html

If not, please t ry now. If you have tried, try again and let me know exactly what happens. Thank you,

Dustin S

Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,991
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
but it says the same thing
Customer reply replied 7 months ago
Idk what to do
Customer reply replied 7 months ago
It says email or phone number
Customer reply replied 7 months ago
Do I create an other email then because it is not working

Listen. Flooding this page with multiple responses only increases the time it takes for me to respond/

And starting multiple question pages increases that response time even further. I need you to only respond on this specific question page, and wait till I respond to you.

Ask Your Own Email Question
Customer reply replied 7 months ago
Ok

What was the last phone number you used with your yahoo account?

Ask Your Own Email Question
Customer reply replied 7 months ago
I used(###) ###-####but that’s not my number anymore
Customer reply replied 7 months ago
Can u deactivate my account because my bank went low
Customer reply replied 7 months ago
I use(###) ###-####

When yahoo sends you the account key. To your phone by text, please send it to me here.

Thank you

Ask Your Own Email Question
Customer reply replied 7 months ago
It didn’t send me the account key
Customer reply replied 7 months ago
It won’t let me log in let me send u a picture

You didnt receive any text on your phone, an actual text message from yahoo?

Ask Your Own Email Question
Customer reply replied 7 months ago
No I didn’t
Customer reply replied 7 months ago
That’s not my phone number anymore
Customer reply replied 7 months ago
Do I sign up and create a new one

If its not your phone number, then it doesnt do us any good.

Did you ever have or use a backup email address with your yahoo account?

Ask Your Own Email Question
Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
My email is***@******.*** and my password ***** ***** but now it is not letting me log in so idk what to do

That old phone number, what company was that phone number with?

Ask Your Own Email Question
Customer reply replied 7 months ago
It was from sprint

Ok, your only hope of getting this account back, is to call sprint and ask for the same exact phone number. If they will let you activate on a prepaid phone or a cheap plan. Then you can get this yahoo account back

Otherwise, the account is security locked and your going to have to make a new one. Im sorry to be the bearer of bad news, but thats the case.

If you have any further questions, let me know

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Email Question
Customer reply replied 7 months ago
Ok let me send u my bank account because my bank account is low and I don’t want my mom to get mad at me
Was this answer helpful?
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,991
13,991 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
I upgraded my cell phone. I put the Gmail app on the new
Hi my name is***** upgraded my cell phone. I put the Gmail app on the new iPhone and was logging in but forgot my password. I went through the process but google tells me I don't exist. I had Gmail on… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I deleted an email address by mistake. How do I get it back?
I deleted an email address by mistake. How do I get it back? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I cannot log in. I am also paying too much for services that
I cannot log in. I am also paying too much for services that I never use. I just looked at my statement--on 4/23 $3.99 & $4.99 on 4/20 3.99 and I also pay at least two more much higher ones. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
When I receive emails from contact application on my website
When I receive emails from contact application on my website contact page. it comes from host.thewengineers.com which is my previous host. How can change this ? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Forgot password for new laptop wish to down load micro soft
forgot password ********@******.*** new laptop wish to down load micro soft on computer but asker to send code on***@******.*** desktop it does not appear so i can get a new password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Need help to recovery my Gmail password please.... My Gmail
Need help to recovery my Gmail password ***** My Gmail is***@******.*** and my phone number is(###) ###-####… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Messed up whole system. All my apps are gone. Please help.
Messed up whole system. All my apps are gone. Please help. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have 2 icons for email. One is gmail, and says so. The
I have 2 icons for email. One is gmail, and says so. The other just says email. A little while ago the second one started downloading emails, There are now over 400. When I go in to look at them, they… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I am trying to book 2 premium tickets for the Cartier
I am trying to book 2 premium tickets for the Cartier Exhibition in Canberra on Saturday 19th of May seem to be taking too long to get all my details in and it times out. We are seniors with senior he… read more
Mr.Med
Mr.Med
1,049 satisfied customers
I logged into my old yahoo account i put in all the correct
hello, i logged into my old yahoo account i put in all the correct information, but its asking me to verify … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I can not get my emails to open up it just continually says
I can not get my emails to open up it just continually says waiting for a response, it stopped working early this month … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
DNothing, it”s my television. Coby not sure of the model
Coby not sure of the model number but it is relatively new like 2or 3 years old. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Im locked out of my acvount and my recovery acct is a yahoo
Im locked out of my acvount and my recovery acct is a yahoo acct that im also locked out of … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I want to creat e totally new e-mail account. Gmail. Web
no idea what you are talking about " Troubleshooting ? " … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
521 satisfied customers
Not receiving emails. On my phone. I think my kids have
Not receiving emails JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: On my phone JA: Are there any antivirus or firewall setti… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Past away 26 December2017. I as his wife would like on this
I as his wife would like on this labtop my [email protected] .com .how do I proseed … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I am not getting the emails I was forwarding to my gmail
I am not getting the emails I was forwarding to my gmail account. Suddenly I have the error message Too many email meesages to forward. Starting happening 2 days ago after no real problem. I have a lo… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x