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I lost the whole program during a forced refresh!

Customer Question
I lost the whole...

I lost the whole program during a forced refresh!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my browser which also got earased but I have it back now

Technician's Assistant: What troubleshooting have you tried?

Through windows ans asus

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
9/23/2017
Email technician: Harold Hanna, Engineer replied 10 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Email
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello, I will try to assist you today. What program did you lose? Can you elaborate on your problem?

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Customer reply replied 10 months ago
it was my email program, thunderbird
Email technician: Harold Hanna, Engineer replied 10 months ago

OK. You are able to access the email still through the web browser? Is Thunderbird giving you an error when you try to start it, or is it gone completely?

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Email technician: Harold Hanna, Engineer replied 10 months ago

Did you resolve your Thunderbird issue? Please let me know if you need additional assistance.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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