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Santos my previous gmail was santosclaribel35 i just got a…

Customer Question
Hey my name is...

Hey my name is ***** ***** my previous gmail was santosclaribel35 i just got a new phone with another company but the same number(###) ###-#### the number i had begun my account with was a government phone i don't remember or have that phone. i had to make a new gmail account which is claribelsantos551962. but i need to have access

Technician's Assistant: How long have you had this issue with your Gmail account?

About 1 month now i need to have access to my old gmail address since i have important information. is there any way i could have my old email address combined to my new one or vice ser versa santosclaribel35 to claribelsantos551962

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my phone(###) ###-####

Technician's Assistant: What troubleshooting have you tried?

I have attempted to go into my old one but it keeps sending the code to the number of a phone i no longer have access to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes how can i transfer my new gmail to my old one. thank you.

Submitted: 10 months ago.Category: Email
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Answered in 3 minutes by:
9/23/2017
Email technician: Sandy, Computer Specialist replied 10 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,962
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 10 months ago

A. While resetting the password ***** your old gmail account, does it show other option("Try a different question option") like sending password ***** instructions to other recovery email address, answer security question?

B. May I know if you have also filled out gmail recovery form for your old gmail account?

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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Sandy, Computer Specialist replied 10 months ago

Okay, please click Secure Remote session option and then I will start remote session.

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Email technician: Sandy, Computer Specialist replied 10 months ago

Click the link given below:

Click Me

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Email technician: Sandy, Computer Specialist replied 10 months ago

Are you still there? Please follow the steps on your Microsoft Windows based computer.

Please let me know when you're ready to work with me.

Thank you.

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Email technician: Sandy, Computer Specialist replied 10 months ago

Please let me know when you're ready to work with me.

Thank you.

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