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I cannot access my gmail account, it appears to be hijacked…

Customer Question
I cannot access my...

I cannot access my gmail account, it appears to be hijacked and/or locked. Google is no help, only circle of frustration.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just this week. Returned from business trip and no email access.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through MS Outlook account via web

Technician's Assistant: What troubleshooting have you tried?

Everything available on Google.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My blood pressure very high at this point.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/23/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 11 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,085 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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