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I'm really disturbed. I've been trying to sign in to one of…

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I'm really disturbed. I've...

I'm really disturbed. I've been trying to sign in to one of my gmail addresses, [email protected] and although I'm pretty sure I've done thjs within the past couple days, I'm now told that is not one of my addresses.

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

Others are: [email protected]; [email protected] [email protected] and they all work. Leasedaccess is for a national association I am president of and I need it...damn it. I've tried everything I can find online and one finally after misreading a couple dozen scrambled letters told me that is not my account. I know better, have recently used it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope, just need to not have to waste valuable time on using gmail. Why do I have to pay $5 to get my address back. I own a national television operation and rely, have relied, on gmail for years. I resent having to pay for help.

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/23/2017
Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Email
Satisfied Customers: 5,220
Experience: Over 10 yrs of electronics support and software development.
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Do you still have access to the email: tam••••••••@c••.net

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Customer reply replied 11 months ago
have no idea about any address beginning with tam..... Never had access to such. has someone stolen my leasedaccess address?
Customer reply replied 11 months ago
This is frustrating. I don't need this type hassle in using Google mail, something I thought I enjoyed now for years
Customer reply replied 11 months ago
is there a way to communicate about this with google without any charges?
Customer reply replied 11 months ago
seeing no responses, I must be wasting my time and my $5
Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

Well, the only way that email address could have become the backup/recovery email, is if someone made it that way. And someone would have needed to know your password ***** change it, as even if you were signed in on a computer and stepped away, if you try and change recovery methods or information, it asks you to confirm your password.

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Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

The other issue, is you do not have a recovery phone number listed on the account, so you cannot get a text message with a code to change your password. Google themselves do not offer person to person support for their free products like Gmail. I wish I could tell you more, but there is no way to access an account if you do not know the password ***** do not have access to the recovery email/phone, that is there for the exact reason of keeping people out.

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Customer reply replied 11 months ago
I didn't put my phone simply because it already is too well distributed. can i simply create a different but similar address to use
Customer reply replied 11 months ago
I did just receive a message on cell after putting number on one of the windows encountered in chat
Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

You can create a similar address yes, but and I hate to say it, unless you know that email address I posted to you, the other account is not going to be able to be restored :(

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Customer reply replied 11 months ago
okay. thanks
Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

Your phone number on your Google account, does not distribute it or post it online. It is your security contact number, so you can get a text if you forget your password, not on some type of public profile.

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Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

Mind if I give you a little advice for creating this new account?

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Email technician: AnswersByEric, Computer Support Specialist replied 11 months ago

When you create your new account, MAKE SURE, you go to https://myaccount.google.com after you set it up. From there, go to "sign in and security" options, and add your mobile number, as well as a backup email address that you will always have access to. This way, you won't ever lose access to it.

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