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I can't get into my email account. When I say I forgot my…

Customer Question
I can't get into...

I can't get into my email account. When I say I forgot my password. It says Googlem,

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Google. It says it will send me a hint by email, but I can't get into my email account

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser, Firefox

Technician's Assistant: What troubleshooting have you tried?

What trouble should I try?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I changed my password ***** few weeks ago. it was "IW3tbsW!

Submitted: 10 months ago.Category: Email
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Answered in 2 minutes by:
9/23/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 10 months ago
Jess
I have had the same email account for perhaps the past 10 years,***@******.*** I tried to enter my account and I have a screen that says you have to identify yourself. I try my most recen password (IW3tbsW!). Question: What is my mother's name, Dorothy. No luck When it says it will send me an emailm with a hint, I am frustrated because I can't get into my email. Help
Email technician: Jess M., Computer Support Specialist replied 10 months ago

Thank you for writing back with that information. Please give me a moment to check the recovery options for your account.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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