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I just want to get aol back. Weeks!!! Web. Look, can i talk…

Customer Question
I just want to...

I just want to get aol back

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Weeks!!!

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web

Technician's Assistant: What troubleshooting have you tried?

Look, can i talk to a person..been with aol for 30 plus years..and I cant navigate on line

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Ya, i finally got to a tech guy..explained my problem..he tried to walk me through the program..could not do as he asked..and I just hung up

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/23/2017
Email technician: Mr.Med, Other replied 11 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,299
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 11 months ago

I'm sorry about the issue, What windows OS are you running (7,8 or 10)? did you forgot your AOL password ?

Is the AOL icon is missing from your desktop ?

Thank you

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Customer reply replied 11 months ago
7
Email technician: Mr.Med, Other replied 11 months ago

Did you forgot your AOL password ? Is the AOL icon is missing from your desktop ?

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Email technician: Mr.Med, Other replied 11 months ago

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=020ea2f1-9e52-45f3-8e46-6f195c4c5b3f

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

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Customer reply replied 11 months ago
never mind...I'm older..I need a human to talk to..can,t do it like this
Customer reply replied 11 months ago
I have so much mail i cant get to..oh well
Email technician: Mr.Med, Other replied 11 months ago

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

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Email technician: Mr.Med, Other replied 11 months ago

If you forgot your password ***** click here : https://i.aol.com/account/password/start and follow the onscreen instructions

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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