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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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Hope you can help me with my msn email account which is not

Customer Question

Hope you can help me with my msn email account which is not working on my iphone 6. When I try to use (outlook) I get a message "Message failed to send
JA: How long has this been an issue?
Customer: Ï just spent 10 minutes with Apple help and they said the issue is with msn or outlook
JA: Have you installed any updates recently?
Customer: Updates from MSN or from the iPhone
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Yes, one of my email friends tries to send me emails via my msn email address. I receive them,but each time,, he gets an email message saying that his message was undeliverable.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now or a Mac to chat with me?
  2. Are you able to access your MSN email on a computer or smartphone using a web browser? (NOT an email app)

Please let me know by replying to me here so that I can help you further.
Best regards,

Customer: replied 1 year ago.
1. Using a windows computer. 2. Not sure what you mean.. Normally I log onto my msn account (home page) and then one of the choices is Outlook. I click on that and I can choose to read my emails.
Expert:  Jess M. replied 1 year ago.

What program are you using to log on to your MSN account? Is it a web browser like Edge, Internet Explorer, Chrome, Firefox? (The same program you use to browse the internet)

Customer: replied 1 year ago.
internet explorer
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry about the issue. You are requesting a new expert. I will help you with this.

Is your email still working fine on your computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Expert:  bbao replied 1 year ago.

Is it still an outstanding question here waiting for help?