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I forgot my password. Never had to use one in the 15 years I…

Customer Question
I forgot my password...

I forgot my password. Never had to use one in the 15 years I have used Outlook. Now all of a sudden is is asking me for a password ***** order for me to receive emails. Don't know it and now can't use the service. Email addres is***@******.***.

Technician's Assistant: How long has this been an issue?

About five days.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my laptop computer/ web browser.

Technician's Assistant: What troubleshooting have you tried?

I don't even know where to start, 81 years old.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
9/22/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,110
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

For account verification, what's your last name?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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