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I have stopped receiving messages from SparkPeople teams. I…

Customer Question
I have stopped receiving...

I have stopped receiving messages from SparkPeople teams. I updated my email address which has been correct all along, even that did not work.

Technician's Assistant: Just to clarify, what email service provider are you using?

Customer:***@******.***

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

User name: Yiddle

Technician's Assistant: What troubleshooting have you tried?

I entered my email again - the same one a week ago but that does not work. I use [email protected],net to get my emails. I get an email when someone sends me a gift from SparkPeople, but no team messages.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thank you.

Submitted: 11 months ago.Category: Email
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Answered in 4 minutes by:
9/22/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you checked your Spam or Junk folder?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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